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Virtual PBX Features » Usage Reports

Real-time Usage Reports

Sign Up NowUsage reports are a great way to track the usage of each toll-free phone line on your account. You can access the reports at any time through the online Account Control Center.

With the Usage Reports feature, you get:

  • 24/7 account access
  • The ability to review your usage charges at any time by phone number.
  • The ability to view usage on a hourly, daily, weekly, and monthly basis.

The Usage report allows you to review your telephone usage for budgeting purposes at any time. The Usage reports also break down the individual charges incurred for each use.

The Usage report can also help you track productivity or figure incoming call percentages during crucial time periods, such as special promotions or sales.

he Usage reports can be reviewed by toll free number on a hourly, daily, weekly, or monthly basis as needed to help you better understand your company’s communication needs and to help you prepare a more accurate budget. The usage reports also include a visual  of the charges incurred using a convenient bar graph, where you can easily see how your company phone usage has changed over different periods of time.

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Toll free phone numbers, also referred to as "800 numbers", are special telephone numbers that the person being called pays for the cost of the call. Even if the caller is calling from outside the local calling area, the person receiving the call will pay for all calls made to the toll free number. The amount of money the toll free phone number owner pays depends on where the toll free number was obtained, and how much use the toll free number receives.


The majority of toll free number services work like this: the caller dials the toll free number. The phone call is forwarded to a phone number of the owner of the toll free number's choice, and then the owner pays for the call.


Toll free numbers may start with 800, 888, 877, or 866 - with future growth to include toll free number prefixes of 855, 844, 833 and 822.