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Virtual PBX Features » Live Call Transfer

Live Call Transfer

Sign Up NowPress # sign for Live Call Transfer to different extensions you decide

Options for Live Call Transfer

  • Blind Transfer – Incoming calls are placed on hold and directly transferred to another phone or extension without further communication between the caller and company staff.
  • Attended or Supervised Transfer – The caller is placed on hold while another extension is dialed. Extension holders can converse before the call is transferred over to the new extension.

The Live Call Transfer feature allows you to transfer a call in progress without having to disconnect the call. Calls can be transferred to another extension or another phone number, including outside lines. The Live Call Transfer feature essentially allows you the freedom to be mobile at any time. For instance, if you are on a call in the office and must leave, you can transfer the call to your mobile phone with ease, without disrupting the call.

The Live Call Transfer feature is also an essential part of a company communication system, especially when the company is divided into separate departments. Callers can be transferred to different departments, such as customer services representatives, accounts specialists, or sales departments. When calls are transferred, they can continue to be monitored by more than one party. For instance, if a call is taken by the sales department, it can be transferred to the order confirmation department, allowing the caller to communicate with both departments at the same time.

Callers are no longer required to call back into the company to reach different departments since calls can easily be transferred while still in progress to another telephone, another extension, or into the voicemail system. Customer and company communication are efficient, reliable and consist with each incoming call.

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Toll free phone numbers, also referred to as "800 numbers", are special telephone numbers that the person being called pays for the cost of the call. Even if the caller is calling from outside the local calling area, the person receiving the call will pay for all calls made to the toll free number. The amount of money the toll free phone number owner pays depends on where the toll free number was obtained, and how much use the toll free number receives.


The majority of toll free number services work like this: the caller dials the toll free number. The phone call is forwarded to a phone number of the owner of the toll free number's choice, and then the owner pays for the call.


Toll free numbers may start with 800, 888, 877, or 866 - with future growth to include toll free number prefixes of 855, 844, 833 and 822.