Virtual PBX Features » Custom Greetings

Auto Attendant & Custom Greetings

Our PBX phone system allows customized greetings and announcements to be added and updates as needed. All callers will be able to hear a custom message that is essentially the first impression of a company.

The benefits of using Auto Attendant and Custom Greetings:

• Present an Image – As the first introduction for the company, callers will often make judgments based on the initial greeting they receive, especially through an automated system. Messages can be changed to reflect current company status and personality.
• Inform Callers – Informational messages can be implemented to keep clients and customers abreast of current sales, promotions, or the answers to a series of frequently asked questions about the business or the products of the company.
• Ease of Use – Adding and changing personalized message is simple, making it easy to keep updating the company news as it happens.
• Extension Access – Each extension allows the holder to leave updated, personalized messages for their own line. Callers can be kept up to date on the availability of the employee or any important information concerning the company.
• Touch of Human – Automated systems do not need to be robotic. Implementing a personalized series of messages from a human can present a more personalized image to the public.

Personalized greetings and messages can be adapted to meet the changing needs of the company and the staff. Callers will always find satisfaction with each company contact and be able to access company information automatically, without relying on company staff or waiting for business hours.

Personalized greetings also help ease the reality of an automated system. Instead of a robotic voiceover, a human voice takes callers through the telephone menu and guides them through the process without the need for additional staff, such as a receptionist. When cost and overhead is a concern for your growing business, an automated communication process is a necessity. Personalizing the automated system is essential.

See Also:

• Get Started with Pre-configured PBX Templates - Preset templates can always be adjusted after implementing
• Multiple Extensions - Up to 99 Extension Numbers assigned to each staff numbers
• Auto Attendant & Custom Greetings - Custom Greetings to welcome callers
• Custom Answering Rules - Allow incoming calls properly handled depending on the time range you set up
• Custom Interactive Voice Response (Multi-Level IVR)
• Ring Group to Multiple Extensions - Set up Departments