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Frequently Asked Questions

Top Questions Asked for May, 2013

How it works?
  • Reserve a toll free number or transfer existing toll free numbers
  • Pay one-time reserve fee with ownership by Credit Card online (FREE for transfer)
  • Toll free number will be activated instantly. All incoming toll free calls will be forwarded to the number you assigned
  • Configure your toll free number if you need custom greeting, voicemail, IVR menu, extension, etc.
What plan do you have?
No, we don't have any plan, and there is no monthly bill. Our toll free service are Pay-As-You-Go at the flat rate of 3.9¢/min - No Double-leg Billing. There is no contract, no commitment, and no monthly minimum usage requirements. You don't have to buy credits every month. You simply buy credits for your toll free service whenever there is no enough credit left in your account. Pay-As-You-Go credits will never expire.
How will you bill me?
Our toll free service are prepaid. All monthly fees and usage charges will be deducated from your account balance. Whenever the account balance is lower than $1, we will contact you by phone & email so you can manually reload your account, or you can turn on Auto Recharge Preference for low balance pretection, which authorizes Get800Today to recharge an assigned amount of credit to your account whenever your account balance reaches or lower than a certain level.
How long will it take to activate the toll free number?
Right after you pick ready-to-go the toll free number and confirm the reservation, the toll free number will be activated right away. You will also receive a phone call from us to confirm the activation.
How long will it take to transfer toll free numbers?
Generally, we will process your transfer request on the same business day you fax the form to us. The transfer time range depends on the response time from your current carrier. If your current carrier can release the number today, we will get your number transferred at the same day!
Can I update forwarding number by myself online?
Absolutely! You can always update the forwarding number by yourself online, and it will take effect instantly.
If I have more than one toll free number, will my account balance be shared on all numbers?
Absolutely! Your account balance or Pay-As-You-Go credit will be shared on all of your toll free numbers.
Can I get call details?
Absolutely. You can check calling detailed records online in real-time.

General Questions

What is a toll free number?
A toll free number usually begins with 800, 866, 877 or 888. It is usually toll free for the person dialing the number. The calls are billed to the owner of the toll free number. For example: When calling the toll free customer service number of one of your utility companies, the call is free as your utility company is billed for the call.
Do I have to notify my local telephone company about the toll-free service?
No. It doesn't matter whether you are a new customer or transferred customer; we will take care of everything!
Do I need to install a new telephone line for a toll-free number?
No. There's no need to install a new or separate phone line for your toll-free number(s). The toll-free number can be forwarded through to any number you use, including your existing business line, home phone, cell phone, fax and etc.
Can I apply the toll-free number as a fax line?
Absolutely! You can have your Toll Free Number assigned to your home phone, cellular phone, pager, fax or VOIP phone.
What if I relocate to another states or country, can I still keep my 800 number?
Don't worry! Simply go to Get800Today account manager and update the new forwarding number for your toll free account. International rates apply according to the location of your forwarding number. Click here for rate table
How long does it take to set up a toll-free number?
You should normally be able to use the service immediately after completing the online application and verification. If you reserve toll free vanity number, it will take less than 12 hours for activation. If you are transferring an existing toll-free number from another carrier it will take about 5-21 business days.
What is the forwarding number? And how can I change it?
The forwarding number is which your toll-free number rings when customer called (Some sites called "Ring-to" number). Forwarding number can be a U.S number or foreign number. You may change it in real-time online by accessing account manager on the secure Get800Today client website.
Is there any difference between 800, 888, 877, and 866 toll-free number?
There is no difference between 800, 888, 877, and 866 toll-free number.
Do I own my toll free number?
Absolutely! That's what the one-time reserve fee is for. If somehow you don't satify with our toll free service, you can simply take the number to other carrier. We won't hold you or charge you anything. However, If your toll free number remains inactive (negative account balance) for over 45 consecutive days, or carry negative balance over $5.00, your number will be recycled.
Can I choose my own toll free number?
Absolutely! To reserve a toll free vanity number, please visit Reserve Toll Free Vanity Numbers for detailed instructions. If the numbers are available we will then proceed to obtain them for you. There is one-time $30 reservation fee for this service.

Billing and Payment Questions

How much does it cost for your toll free service?

There is one time reserve fee to reserve a toll free number listed as follows:

  • 1-800 Prefix Toll Free Number: $49.99 $29.99 (Limited Offer) one-time Reserve Fee
  • 1-888/877/866 Prefix Number: $29.99 $4.99 (Limited Offer) one-time Reserve Fee
  • Premium 800 Number: the price varies from $35 to $260 one-time Reserve Fee

After sign up and reserve the toll free number you choose, you will Get 60 min. FREE Credit and your toll free number will be activated instantly. Once you try our toll free service, you Own the Toll Free Number!

Our toll free service is Prepaid at the Flat Rate of 3.9¢ per minute within US 48 states. Whenever the balance is low, simply login your account and buy more credits for your account.

After initial 30-day Sign-up, $2 monthly maintenance fee will be deducated from your account and then every 30 days thereafter. Any Unused balance will roll over and never expires. 

Are there any setup fees?
There are NO Setup Fee. Only a $2 toll-free number service monthly charge is applied plus Flat Rate 3.9 cents per minute for calls within the U.S 48 states. If you are forwarding your toll-free number to a location outside the U.S 48 states, please see our international forwarding rate table .
Is there any minimum usage requirement?
No! There's no minimum usage required. However, If you carry negative account balance on your account for over 45 consecutive days, or carry negative balance over $5.00, your number will be recycled.
How much for the tax?
Don't worry! We pay the tax for you!
What is payphone surcharge? And what if people called from a payphone?
Federal Communications Commission (FCC) has adopted a surcharge on toll-free calls placed from payphones. This charge is collected on behalf of the payphone service providers and will be remitted to them. Therefore, if your 800/888/877/866 number receives a call from a payphone it will result in an additional charge of $0.89 per call.
Am I charged for wrong number calls?
Yes. You may choose an 888 number to reduce this occurrence. This prefix is newer than 800 numbers and likely has been used by fewer owners, thereby reducing the possibility of wrong number calls.
Can I cancel toll-free service at anytime?
Yes, with Get800Today there is no long-term commitment. You can end your toll-free service at anytime without penalty if anyhow you don't satisify with our toll free service.
In what increments does Get800Today bill?
Get800Today bills in one full minute (60 second, or called one minute rounding).
May I pay by check or cash?
Currently, we only accept credit card payment online.

Transfer/Port Questions

Can I keep my existing toll-free number(s) and still enjoy your lower rate(s)?
Yes! There will be nothing changed for your toll-free numbers but lower rate(s). For transfer/port your toll-free number to Get800Today.com, please click here to follow the 3 simple steps for your online toll free transfer.
Will I be charged a fee if switch to your service?
No! There's no fee for transfer to our service, and you will Get 60 min. FREE after the number has been transferred to us.
How long does it take to switch over my existing toll-free number?
We will begin processing your order immediately after receiving your signed transfer request form by fax. The toll free transfer process usually will take within 5-21 business days depending on your existing carrier. You will receive an email notification for the update either the toll free transfer has been done successfully or failed.

Personal Account Questions

How can I change my forwarding number?
You can change your forwarding number anytime in the account manager by clicking on Updating Forwarding Number . It will effect immediately.
How can I access to my real time call details?
You can access call details in real time by logging into online account manager. Your call details will include the caller number, forwarding number at that time, date, time, duration and charge.
What is International forwarding function?
International forwarding is designed to business travelers and who has customer service center out of the states. You can forward all incoming toll free calls to anywhere around the world.
How can I refill my toll-free number account?
You can refill your toll-free number account anytime in the account manager by click on Buy More Credits.
What is Balance Reminder?
Balance reminder is a user convenient function provided by Get800Today. Whenever your balance is lower than $1, we will give you a call for balance alert and an email will be sent to your email address on file.
How many toll free numbers can I have on my account?
Unlimited. You can have as many toll free numbers as you want. Your account balance will be shared on all of your toll free numbers.