Frequently Asked Questions

General Questions

What is a toll free number?
A toll free number usually begins with 800, 866, 877 or 888. It is usually toll free for the person dialing the number. The calls are billed to the owner of the toll free number. For example: When calling the toll free customer service number of one of your utility companies, the call is free as your utility company is billed for the call.
Do I have to notify my local telephone company about the toll-free service?
No. It doesn't matter whether you are a new customer or transferred customer; we will take care of everything!
Do I need to install a new telephone line for a toll-free number?
No. There's no need to install a new or separate phone line for your toll-free number(s). The toll-free number can be forwarded through to any number you use, including your existing business line, home phone, cell phone, fax and etc.
Can I apply the toll-free number as a fax line?
Absolutely! You can have your Toll Free Number assigned to your home phone, cellular phone, pager, fax or VOIP phone.
What if I relocate to another states or country, can I still keep my 800 number?
Don't worry! Simply go to your Get800Today personal account and change your toll-free to the new forwarding number that you designate. International rates apply according to the location of your forwarding number. Click here for rate table
How long does it take to set up a toll-free number?
You should normally be able to use the service immediately after completing the online application and verification. If offline registration is required, it will be set up within 48 business hours or receiving a copy of the registration by fax or mail. If you are transferring an existing toll-free number from another carrier it will take about 7-21 business days.
What is the forwarding number? And how can I change it?
The forwarding number is which your toll-free number rings when customer called (Some sites called "Ring-to" number). Forwarding number can be a U.S number or foreign number. You may change it in real-time online by accessing your personal account on the secure Get800Today client website.
Is there any difference between 800, 888, 877, and 866 toll-free number?
There is no difference between 800, 888, 877, and 866 toll-free number.
Do I own my toll free number?
Yes, as long as you have credit on your number. If you carry $0 balance on your number for 120 days (4 months), your number will be recycled and as such, you will lose your number.
Can I choose my own toll free number?
You will have to ask us to do a search for the numbers that you are interested in. If the numbers are available we will then proceed to obtain them for you. If the numbers are not available we will inform you as such. You will have to start this process by contact Customer Support. There is one-time $35 reservation fee for this service.

Billing and Payment Questions

How much does it cost for your toll free service?

There is one time reserve fee to reserve a toll free number listed as follows:

  • 1-800 Prefix Toll Free Number: $49.99 $19.99 (Limited Offer) one-time Reserve Fee
  • 1-888/877/866 Prefix Number: $29.99 $4.99 (Limited Offer) one-time Reserve Fee
  • Premium 800 Number: the price varies from $35 to $260 one-time Reserve Fee

After sign up and reserve the toll free number you choose, you will Get 60 mins FREE Credit and your toll free number will be activated instantly. Once you try our toll free service, you Own the Toll Free Number!

Our toll free service is Prepaid at the Flat Rate of 3.9 cents per minute within US 48 states. Whenever the balance is low, simply login your account and buy more credits for your account.

After initial 30-day Sign-up, $1.99 monthly maintenance fee will be deducated from your account and then every 30 days thereafter. Any Unused balance will roll over and never expire. 

Are there any setup fees?
There are NO Setup Fee. Only a $1.99 toll-free number service monthly charge is applied plus Flat Rate 3.9 cents per minute for calls within the U.S 48 states. If you are forwarding your toll-free number to a location outside the U.S 48 states, please see our international forwarding rate table .
Is there any minimum usage requirement?
No! There's no minimum usage required.
  • Your 800/888/877/866 toll-free number(s) will be deactivated if your account has not been recharged for more than 120 days (4 months).
  • When you recharged your 800/888/877/866 toll-free number(s), but the account had no balance within 120 days (4 months), $1.99 monthly maintenance fee will be applied for the previous month(s).
How much for the tax?
Don't worry! We pay the tax for you!
What is payphone surcharge? And what if people called from a payphone?
Federal Communications Commission (FCC) has adopted a surcharge on toll-free calls placed from payphones. This charge is collected on behalf of the payphone service providers and will be remitted to them. Therefore, if your 800/888/877/866 number receives a call from a payphone it will result in an additional charge of $0.99 per call.
Am I charged for wrong number calls?
Yes. You may choose an 888 number to reduce this occurrence. This prefix is newer than 800 numbers and likely has been used by fewer owners, thereby reducing the possibility of wrong number calls.
Can I cancel toll-free service at anytime?
Yes, with Get800Today there is no long-term commitment. You can end your toll-free service at anytime (if you cancel your service after toll-free number activated, $1.99 toll-free number monthly maintenance fee will be applied).
In what increments does Get800Today bill?
Get800Today bills in one full minute (60 second, or called one minute rounding).
Why do I see the charge for one minute is $0.04, not $0.039 for U.S domestic calls?
All charges displays as 2 decimal places. e.g. 1 minute is shown as $0.04, 10 minutes is shown as $0.39. You will actually not be charged for the un-displayed $0.001.
May I pay by check or cash?
Currently, we only accept credit card payment online.

Switch/Transfer Questions

Can I keep my existing toll-free number(s) and still enjoy your lower rate(s)?
Yes! There will be nothing changed for your toll-free numbers but lower rate(s). For switch/transfer your toll-free number to Get800Today.com, please click here to follow the 3 simple steps for your online toll free transfer.
Will I be charged a fee if switch to your service?
No! There's no fee for transfer to our service, and you will Get 60 mins FREE.
How long does it take to switch over my existing toll-free number?
We will begin processing your order immediately after receiving your signed transfer request form by fax. The toll free transfer process usually will take within 7-21 business days depending on your existing carrier. You will receive an email notification for the update either the toll free transfer has been done successfully or failed.

Personal Account Questions

How can I change my forwarding number?
You can change your forwarding number anytime in your personal account by clicking on Updating Forwarding #. It will effect immediately.
How can I access to my real time call details?
You can access the call details in real time by logging into your online personal account. Your call details will include the caller number, forwarding number at that time, date, time, duration and charge.
What is International forwarding function?
International forwarding is designed to business travelers and who has customer service center out states. You may carry your 800/888/877/866 number(s) anywhere in the world. There's no re-routing charge for international forwarding. For landing country rates, please click here.
How can I recharge my toll-free number account?
You can recharge your toll-free number account anytime in your personal account by click on Buy Credits/Buy More.
What is Balance Reminder?
Balance reminder is a user convenient function in your personal account. An email will be sent to your when your balance is lower than a certain amount that you set.
How many toll free numbers can I have on my account?
Unlimited. You can have as many toll free numbers as you want.